Clear Interact Contact Center Solution
The contact center solution for those who want to provide their customers with outstanding service.
A multi-channel contact center
Give your customers freedom to choose their desired method of contact
Customer service should be just what it sounds like: service for your customers. It’s therefore vital that you be available for your customers wherever they are, right then and there, communicating with them in the way they prefer.
We make no distinction, when it comes to service, on whether you use the telephone, email, chat, SMS, Twitter, or Facebook. By gathering all communication in one place, we can offer agents valuable customer information and a comprehensive history of prior contact. With our digital media service, you will be able to manage mail and chat faster than ever before. You will also have the advantage of receiving administrative tasks in the system, thus getting an accurate and complete picture of the agents’ work.
Work with the right tools
So that your staff can do their best work, you must provide them with the best circumstances. Thanks to a thoughtfully conceived agent tool, it is easier to help your customers, and more fun to provide good customer service. ClearAgent is an intuitive application that has a positive effect on both presentation and motivation. It works as well at home as at the office, and we of course provide you and your agents access to current real-time information on queues, goal fulfillment, and colleague status.
Being able to make rapid changes has a major positive impact on service levels and customer satisfaction. When self-administration is permitted and easy to do, there is no reason not to make changes in the contact center yourself. With ClearCoach, you save a lot of time and money. Whether you want to create a new menu or queue, record a call, change an audio file, add or remove an agent, or prioritize a queue, it’s easy and it’s quick. You build all IVR menus and queues yourself. With no experience needed, you can easily design your menu trees and set your queues to be exactly the way you want them.
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Offer a personal experience – we show you how
Manage requests without involving your staff
We are happy to allow smart integration and automated services to manage the customer with our personalized customer service. Automatically directing your customers to the right information without burdening your agents leads to meaningful cost savings and more satisfied customers.
We can determine your customer´s information needs
Whether it’s the telephone number they’re calling from, a phrase in the email they send, or information connected to their customer number, we can use that information to answer billing questions or balance inquiries. Or manage error reports and payments without the need to involve a person. In this way, we can answer customer enquiries and connect customers to the right place without unnecessarily burdening your agents.
What do our customers have to say?
Driven by the vision of a Nordic Contact Center, a multi-channel solution that combined all costumer interactions, Apollo entered into ClearITs contact center solution.
We all know the importance of satisfied customers. Consector has taken this insight one step further. In addition to offering knowledge, quality and a long-term view the business has been built around becoming the player in the industry with the most satisfied customers.